Question 1

How does ReplyReview work?

Accepted Answer

ReplyReview connects to your Google Business Profile and other review platforms, imports your reviews automatically, and uses AI to generate a personalised reply for each one. You review and approve each reply, then post it directly — no copy-pasting required.

Question 2

Which review platforms does ReplyReview support?

Accepted Answer

ReplyReview supports Google Business Profile, Trustpilot, Tripadvisor, Facebook, Indeed and Shopify reviews. Google replies post directly via API. Other platforms let you generate and copy the personalised reply.

Question 3

Is there a free trial?

Accepted Answer

Yes — ReplyReview offers a 7-day free trial on all paid plans. There is also a permanent free plan that includes up to 10 AI replies per month at no cost.

Question 4

Can I cancel at any time?

Accepted Answer

Yes. You can cancel your ReplyReview subscription at any time from your billing settings. There are no cancellation fees and no contracts.

Question 5

Does ReplyReview post replies directly to Google?

Accepted Answer

Yes — once you connect your Google Business Profile, ReplyReview can post approved replies directly to Google reviews on your behalf. No manual copy-pasting is needed.

Question 6

Do I need any technical knowledge to use ReplyReview?

Accepted Answer

No technical knowledge is required. ReplyReview is designed for business owners and managers. Connecting Google takes a few clicks via OAuth, and the dashboard is straightforward to use from day one.

Question 7

Can ReplyReview send review request emails and SMS to customers?

Accepted Answer

Yes — Growth plan and above includes branded review request emails and SMS messages. You can send them individually, customise the message to match your brand voice, and set up automated follow-up reminders.

Question 8

What is the Private Feedback Inbox?

Accepted Answer

The Private Feedback Inbox routes unhappy customers (those who rate 1–3 stars) to a private feedback form before they post publicly. This gives you the chance to resolve issues privately and protect your public star rating. It is included from the Growth plan upwards.

Question 9

Does ReplyReview work for agencies managing multiple clients?

Accepted Answer

Yes — the Pro+ plan supports 5–10 client locations with team access and role-based permissions. The Enterprise plan supports up to 30 locations with a white-label dashboard, API access, automated reply rules, and dedicated onboarding support.

Question 10

How does AI sentiment and theme analysis work?

Accepted Answer

ReplyReview automatically scans all your incoming reviews to identify recurring themes — such as 'slow service', 'great food', or 'friendly staff' — and measures the overall sentiment. This helps you spot patterns quickly and make informed operational decisions. Available from the Growth plan.

Question 11

How do I respond to negative reviews professionally?

Accepted Answer

ReplyReview's AI understands the sentiment of each review and adjusts its tone automatically. For negative reviews, it generates empathetic, professional responses that acknowledge the issue and offer to resolve it — helping you turn unhappy reviewers into returning customers.

Question 12

Can I use ReplyReview to get more Google reviews?

Accepted Answer

Yes. ReplyReview includes a Smart Review Funnel that sends happy customers directly to your Google review page while routing unhappy ones to a private feedback form. You can also send review request emails and SMS to past customers, and generate printable QR codes for in-store use.

Question 13

Does responding to reviews help with Google SEO?

Accepted Answer

Yes — Google has confirmed that responding to reviews is a positive signal for local search ranking. Businesses that reply consistently tend to appear higher in Google Maps results and local pack listings. ReplyReview makes it easy to reply to every review, which directly supports your local SEO.

Question 14

How much does review management software cost?

Accepted Answer

ReplyReview starts at £0/month with a free plan including 10 AI replies. Paid plans start at £29.99/month for Starter (200 replies), £59.99/month for Growth (400 replies + review requests), £79.99/month for Pro (2,000 replies + all platforms), and £149.99/month for Pro+ (agency features). Enterprise is £249.99/month.

Question 15

What is the best way to reply to a 1-star review?

Accepted Answer

The best response to a 1-star review is brief, empathetic, and professional. Acknowledge the customer's experience, apologise without making excuses, and invite them to contact you privately to resolve the issue. Avoid being defensive — other potential customers are reading your reply. ReplyReview's AI handles this automatically, adjusting the tone to be more empathetic for negative reviews.